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Shipping/Policies

Shipping

We are currently shipping items throughout CANADA using Expresspost with Canada Post.  All items shipped this way include tracking numbers and insurance for your security.

All items using Expresspost automatically calculate shipping costs when paid for online.
Shipping charges are:
$10 for orders up to and including $75
$15 for orders up to and including $125
$20 for orders up to and including $200
$25 for orders up to and including $300
$30 for orders up to and including $400

For any wholesale or larger orders, please Email or call to get a best pricing/best shipping for your needs.
**If you wish to have your items shipped to the USA or within Canada by an alternative method, please contact us before you order so we may help you get the best rate for your needs.

PICK IT UP

A great alternative to shipping costs.  If you are in the lower mainland, you may wish to pick up these items directly from us without incurring any shipping fees at all.  Please Email or call us and we will happily provide directions.

Storefronts that carry some of our products

Little Earth -  2643 East Hastings Street    Vancouver, BC    778-737-7004

Natural Essential Therapies - #103 - 14888 104th Avenue, Surrey BC

Payment Methods
 
We only accept Paypal for all online orders at this time. 

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. 

You may also call Rhonda @ 778-991-4050 or Angie @ 778-991-5060 or Email info@ecokiddies.ca to arrange an order for pick-up in Surrey BC.  Pick up orders can be paid by cash or credit and do not have shipping charges for obvious reasons.

If you wish to pay directly by personal cheque, please Email order request and shipping address to info@ecokiddies.ca and we will calculate a final price including shipping before you send your cheque.

**All orders paid for by cheque will ship once cheque has cleared our account.**  This tends to be a very slow process and to speed it up alittle bit, Paypal also accepts a personal cheque option and will include shipping totals for you.  

Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  

Return/Refund Policy: Please contact us if you have any issues with our products. Feedback is recommended. If you wish to return our product, please contact us within 14 days and we will return or exchange your product. Your shipping costs will not be returned, but if there is an issue with the product, we will ship you new product (exchange) for free. If you have any further questions, please contact us.